TERRIBLE REVIEWS

so i used to work at this vegan friendly pizza place called gianna's for 3 years here in philly. bored, looking through yelp.com i found a bunch of reviews, specifically targeting me and about how much of a rude dick i am, here are some highlights!

....The customer service was terrible too, the guy working was so unfriendly and kinda rude. Won't be coming back!

I have been eating here on and off for the past five years. Gianna's offers tasty food and terrible service. The restroom looks like a stadium bathroom after a triple overtime Eagles loss to the Cowboys.
If my rating was based solely on the food, I would give Gianna's four stars because their vegan food is usually pretty good and they come up with interesting combinations for pizza toppings. The vegan tomato pie with vegan beef and garlic is fantastic. That being said, it's hard to overlook the fact that you are normally treated like a hindrance instead of a customer. The restaurant could also use a thorough visit by Mr. Clean.

It's a dump inside like most pizza places, and the people that work there are so rude, it was a big turn off. I'll just be getting delivery from there now on and not dealing with the clowns that work in there at the register from now on.

2 friends from out of town wanted to go here because they saw the place on a food TV show. We showed up and were shocked at what a dump the joint is. Filthy, rag tag dilapidated chairs. And worse yet, the staff was just a bunch of bitchy hipsters. Seriously, they made us feel SO unwelcome that we left and went somewhere else. I would never go back to this place.

They are rude beyond belief. Oh I'm sorry to be so bothersome while I give you my money.

First off, I would have given this place a 2 or a 3 but they get 1 star for their rude, unhelpful staff (sorry, were we not hipster enough for you?) and fairly dirty interior. Seriously, would it kill them to clean? I'm surprised the health department hasn't been by recently. Trust me, I'm no stranger to divey places that are rough around the edges, but this place needed a serious cleaning.

First I see a highly patronizing, crabby sign that says something to the degree of, figure out if you are a vegetarian or a meateater and order accordingly. And no, you can't return your sandwich if it's wrong. I don't understand how there are love notes to this place in loopy handwriting next to this sign.

Then, the conversation with the went like this with the underage cashier:
Me: what kind of cheese do you have?
Him: mozarella, cheddar, american, provolone, cheese whiz, vegan, etc.
Me: okay, I'll have cheddar on my gigi special (that's the vegetarian cheesesteak which btw, turned out sort of bland and I'm sure full of dye and chemicals.)
Him: oh, we're out of cheddar
Me: (thinking it was retarded of him to mention cheddar when they were out of it). Okay, American.
Him: fine. drink?
Me: a water please
Him: oh we're out of waters too. Sorry!
Me: okay, a Sprite I guess.

Then I proceeded to order a vegan peanut butter cupcake, but it slipped out of my hands and crashed onto the floor. Because of the earlier sign and the ditziness of the cashier I didn't go back to get another, or even have the balls to ask for a free one - explaining my clumsiness.

I find the staff, while never quite rude, definitely not friendly and don't seem to give a damn that someone is a paying customer. It's definitely not a matter of "getting what you give," as I'm never rude, sometimes overly considerate and apologetic if I'm taking more than a few seconds. I just think it's their personalities.